Refund and cancellation policy

Last updated 9 November 2026

What you buy

A Claude Multi plan is access to desktop software, billed monthly in US$ through Gumroad, which acts as the merchant. Nothing physical is shipped: your plan is on your account as soon as Gumroad confirms the payment, usually within a few minutes, and the app picks it up the next time it checks in.

Cancelling

• Cancel any time from your Gumroad library or the link in your receipt. Nothing more is charged after that.
• Your plan stays active until the end of the month you paid for, then the app asks for a plan again. The accounts on your computer are never deleted.

Refunds

• First payment: if the app isn’t right for you, write to us within 7 days of your first payment and we refund it in full.
• Charged twice, or charged when the payment failed: we refund the extra charge in full.
• Renewals: a monthly renewal reported within 7 days, before you’ve used the new month, is refunded in full.
• A refunded payment no longer gives its plan.
• Refunds are made through Gumroad, to the card or account you paid with. Your bank may take 5 to 10 working days to show it.

To ask for a refund, write to support@purffle.com from your account email with the date and amount of the payment.